Privacy Policy

Privacy Policy for Royal Costa Cars

At Royal Costa Cars, accessible at royalcostacars.com, we value the privacy and trust of our customers and website visitors above all else. This Privacy Policy outlines the types of personal information we collect through our website, how that information is used, and the measures we take to protect it.

Should you have any questions or concerns regarding this policy, please feel free to reach out to us at any time using the contact details provided at the end of this page.

This Privacy Policy is applicable solely to information gathered through our online platform and governs the use of data shared by visitors while interacting with our website. It does not extend to any data collected through offline channels or third-party platforms outside of royalcostacars.com.

Consent

By continuing to browse and use our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy and its terms in full.

Information We Collect

We collect personal information only when it is necessary to deliver our services effectively. The nature and purpose of any data we request will always be communicated clearly at the time of collection.

When you reach out to us through our contact form, booking inquiry, or any other communication channel, we may collect details such as your full name, phone number, email address, and the content of your message or inquiry.

If you create an account or submit a booking request on our website, we may also ask for additional details including your address and any vehicle preferences relevant to your rental.

How We Use Your Information

The information we collect is used strictly to enhance your experience and deliver our services. Specifically, we use your data to:

• Operate, manage, and maintain the Royal Costa Cars website
• Process and confirm vehicle rental bookings and inquiries
• Personalise your experience and improve our services over time
• Analyse website usage patterns to better understand our visitors’ needs
• Introduce new features, services, and offerings relevant to our customers
• Communicate with you regarding your booking, updates, promotions, or service-related information
• Send transactional emails and booking confirmations
• Detect, prevent, and address any fraudulent or unauthorised activity

Log Files

Royal Costa Cars, like all websites hosted on professional servers, automatically records certain technical data through log files. This includes IP addresses, browser types, internet service providers (ISPs), timestamps, referring and exit URLs, and aggregate click data. This information is entirely non-personal and is used solely for analytical purposes, such as monitoring traffic trends, improving site performance, and understanding user navigation behaviour.

Cookies & Web Beacons

Our website uses cookies to enhance user experience. Cookies are small text files stored in your browser that help us remember your preferences and tailor your visit accordingly. For instance, we may use cookies to recall your last viewed vehicle category or preferred language setting.

Web beacons may also be used in conjunction with cookies to better understand user interaction with specific pages. You may disable cookie usage at any time through your browser settings, though this may affect certain features of the website.

For a general understanding of cookies and how they work, please visit.

Google & Third-Party Advertising

Royal Costa Cars may work with third-party advertising partners, including Google, who may place cookies on your device to serve relevant advertisements. Google’s use of DART cookies allows it to display ads based on your browsing history across the web.

You may opt out of Google’s use of DART cookies by visiting Google’s Ads & Privacy Policy page at policies.google.com/technologies/ads.

Third-Party Privacy Policies

Please note that this Privacy Policy applies exclusively to Royal Costa Cars and our website. Any external links, third-party services, or advertising partners featured on our platform maintain their own independent privacy policies. We strongly encourage you to review those policies separately, as we have no authority over their data practices.

GDPR Data Protection Rights

We are committed to ensuring that all users are fully aware of their rights under the General Data Protection Regulation (GDPR). As a user, you are entitled to:

• Right of Access — Request a copy of the personal data we hold about you.
• Right to Rectification — Request corrections to any inaccurate or incomplete data.
• Right to Erasure — Request that we delete your personal information, subject to applicable conditions.
• Right to Restrict Processing — Request that we limit how we use your data in certain circumstances.
• Right to Object — Object to our processing of your personal data where applicable.
• Right to Data Portability — Request that your data be transferred to you or another organisation in a structured format.

All requests will be addressed within 30 days of receipt. To exercise any of the above rights, please contact us directly.

CCPA Privacy Rights

If you are a resident of California, you hold additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal data we have collected and why.
• The right to request deletion of your personal data from our records.
• The right to opt out of any sale of your personal data.

Requests under CCPA will be responded to within one calendar month. Please contact us to submit a request.

Protection of Minors

Royal Costa Cars does not knowingly collect, store, or process any personally identifiable information from individuals under the age of 13. We encourage parents and guardians to actively supervise their children’s online activity.

If you believe your child has submitted personal information on our website without your consent, please contact us immediately and we will take swift action to remove it from our records.